Divine Grace Ventures
Sign InSign Up

Returns & Refunds

We want you to be completely satisfied with your purchase. Learn about our return policy and process.

Our Return Promise

We offer a 7-day return policy for most items. If you're not satisfied with your purchase, we'll make it right with a full refund or replacement but note that terms and conditions apply.

Returnable Items
Items eligible for return within 7 days
  • ✓Packaged dry goods (unopened)
  • ✓Canned and bottled items (unopened)
  • ✓Rice and grains (unopened bags)
  • ✓Spices in original packaging
  • ✓Damaged or defective items
Non-Returnable Items
Items that cannot be returned for hygiene reasons
  • ✗Opened food items
  • ✗Perishable items past expiry
  • ✗Custom or special orders
  • ✗Items damaged by misuse
  • ✗Items without original packaging
How to Return an Item
Simple steps to return your purchase
1

Contact Us

Email us at divincegraceventures@gmail.com or call +234 (0) 814 440 9511 within 7 days of delivery.

Please provide your order number, item details, and reason for return.

Start Return Request
2

Get Return Authorization

We'll provide you with a Return Authorization Number (RAN) and return instructions.

3

Package the Item

Pack the item in its original packaging with all accessories and include the RAN.

4

Ship the Return

Use the prepaid return label we provide or arrange pickup (costs may apply for customer-initiated returns).

5

Receive Refund

Once we receive and inspect the item, your refund will be processed within 3-5 business days.

Refund Timeline & Methods

Processing Time

  • • Return received: 1-2 business days
  • • Inspection & approval: 1-2 business days
  • • Refund processing: 1-2 business days
  • • Bank processing: 3-5 business days

Refund Methods

  • • Original payment method (preferred)
  • • Bank transfer to your account
  • • Store credit for future purchases
  • • Mobile money (where applicable)
Special Circumstances

Damaged or Defective Items

If you receive damaged or defective items, contact us immediately with photos. We'll arrange for immediate replacement or full refund, including return shipping costs.

Wrong Item Delivered

If we sent you the wrong item, we'll cover all return shipping costs and send the correct item or provide a full refund if the correct item is unavailable.

Late Delivery

If your order arrives significantly late due to our error, you may be eligible for partial refund or store credit as compensation.

Need Help with a Return?
Our customer service team is here to assist you

Returns Department

Email: divincegraceventures@gmail.com

Phone: +234 (0) 814 440 9511

Hours: Mon-Fri 9AM-6PM WAT

Return Address

Divine Grace Ventures
53, Taiwo Isale
Ilorin, Nigeria