Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your personal information.
Last updated: 10/13/2025
Divine Grace Ventures is committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data when you use our services.
Personal Information
- • Name, email address, and phone number
- • Delivery address and billing information
- • Account credentials and preferences
- • Communication history with customer support
Order Information
- • Products purchased and order history
- • Payment information (processed securely through Paystack)
- • Delivery preferences and special instructions
- • Reviews and ratings you provide
Technical Information
- • IP address and browser information
- • Device type and operating system
- • Website usage patterns and preferences
- • Cookies and similar tracking technologies
Service Delivery
- • Process and fulfill your orders
- • Provide customer support
- • Send order confirmations and updates
- • Handle returns and refunds
Account Management
- • Create and maintain your account
- • Authenticate your identity
- • Personalize your experience
- • Remember your preferences
Communication
- • Send promotional offers (with consent)
- • Notify about new products
- • Share important service updates
- • Respond to your inquiries
Business Operations
- • Improve our products and services
- • Analyze usage patterns
- • Prevent fraud and abuse
- • Comply with legal requirements
Technical Safeguards
- • SSL encryption for all data transmission
- • Secure database storage with access controls
- • Regular security audits and updates
- • Firewall protection and intrusion detection
Operational Safeguards
- • Limited access to personal data on need-to-know basis
- • Employee training on data protection
- • Regular backup and disaster recovery procedures
- • Incident response and breach notification protocols
Payment Security
- • Payment processing through secure Paystack gateway
- • We do not store your payment card details
- • PCI DSS compliance for payment handling
- • Fraud detection and prevention measures
Service Providers
We may share your information with trusted third-party service providers who help us operate our business, such as payment processors (Paystack), delivery companies, and email service providers. These partners are contractually obligated to protect your information.
Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users or the public.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.
Access and Control
- • View and update your account information
- • Download your personal data
- • Delete your account and data
- • Opt-out of marketing communications
Communication Preferences
- • Unsubscribe from promotional emails
- • Manage notification settings
- • Control cookie preferences
- • Request data correction
Essential Cookies
Required for the website to function properly, including authentication, shopping cart, and security features.
Analytics Cookies
Help us understand how visitors use our website to improve performance and user experience.
Marketing Cookies
Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.
We retain your personal information only as long as necessary to provide our services and comply with legal obligations:
- • Account information: Until you delete your account
- • Order history: 7 years for tax and legal compliance
- • Marketing data: Until you unsubscribe or object
- • Support communications: 3 years after resolution
- • Website analytics: 26 months maximum
Privacy
Email: divincegraceventures@gmail.com
Phone: +234 (0) 814 440 9511
Response time: Within 48 hours
Mailing Address
Divine Grace Ventures
53, Taiwo Isale
Ilorin, Nigeria